| 000 | 00352nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 240624s9999 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 | _a658.8 BAN | ||
| 100 | _aBANKS DREW | ||
| 245 | _aCUSTOMER COMMUNITY UNLEASHING THE POWER | ||
| 260 |
_c2002 _aSan Francisco _bJossey-Bass |
||
| 300 | _axxiii, : 254 : p. : cm. ; 23 | ||
| 365 |
_c _b30 |
||
| 999 |
_c16305 _d16305 |
||