000 00333nam a2200133Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.562 BER
100 _aBERRY LEONARD L
245 _aON GREAT SERVICE A FRAMEWORK FOR ACTION
260 _c1995
_aNew York
_bFree Press
300 _a292 : p.
365 _c
_b15
999 _c17363
_d17363