000 00345nam a2200133Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.8 RAO
100 _aRAO K RAMA MOHANA
245 _aSERVICES MARKETING
250 _a(2nd ed.)
260 _c2011
_aNew Delhi
_bPearson Education
300 _axxxiv, : 546 : p. : cm. ; 23
999 _c17393
_d17393