000 00394nam a2200145Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.812 COO
100 _aCOOK SARAH
245 _aCOMPENDIUM OF CUSTOMER SERVICE QUESTIONNAIRES AND INVENTO
250 _a11
260 _c2010
_aand Invento esEngland
_bGower
300 _axvi, : 217 : p. : cm. ; 30
365 _cRS
_b25
999 _c17859
_d17859