| 000 | 00354nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 240624s9999 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 | _a658.812 WEL | ||
| 100 | _aWELLINGTON PATRICIA | ||
| 245 | _aKAIZEN STRATEGIES FOR CUSTOMER CARE HOW | ||
| 260 |
_c2000 _aLondon _bPitman Publishing |
||
| 300 | _axiii,239 : p. : cm. ; 24 | ||
| 365 | _cRS | ||
| 999 |
_c1882 _d1882 |
||