000			00392nam a2200145Ia 4500
008			240624s9999 xx 000 0 und d
041			_aeng
082			_a658 FIT
100			_aFITZSIMMONS JAMES
245			_aSERVICE MANAGEMENT OPERATIONS STRATEGY INFORMATION TECHN
250			_a(5th ed.)
260			_c2011 _aNew Delhi _bMcGraw-Hill
300			_axiv, : 605 : p. : cm. ; 24
365			_cRS
999			_c20533 _d20533