| 000 | 00365nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 240624s9999 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 | _a658.8 GRO | ||
| 100 | _aGRONROOS CHRISTIAN | ||
| 245 | _aSERVICE MANAGEMENT AND MARKETING CUSTOME | ||
| 250 | _a(3rd ed.) | ||
| 260 |
_c2011 _aNew Delhi _bWiley India |
||
| 300 | _a496 : p. | ||
| 365 |
_cRS _b30 |
||
| 999 |
_c21445 _d21445 |
||