000			00368nam a2200145Ia 4500
008			240624s9999 xx 000 0 und d
041			_aeng
082			_a658.8 ZEI
100			_aZEITHAML VALARIE A
245			_aSERVICES MARKETING INTEGRATING CUSTOMER
250			_a(5th ed.)
260			_c2010 _aNew Delhi _bTata McGrw-Hill
300			_a784 : p.
365			_cRS _b27
999			_c21451 _d21451