| 000 | 00389nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 240624s9999 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 | _a658.812 REI | ||
| 100 | _aREICHHELD FRED | ||
| 245 | _aULTIMATE QUESTION 2 0 HOW NET PROMOTER C | ||
| 250 | _a(Revised and Expanded) | ||
| 260 |
_c2011 _aworld _bHarvard Business Press Books |
||
| 300 | _a304 : p. | ||
| 365 |
_cRS _b28 |
||
| 999 |
_c21477 _d21477 |
||