000 00357nam a2200133Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.812 FOU
100 _aFOURNIES FERDINAND F
245 _aWHY CUSTOMERS DON T DO WHAT THEY RE SUPP
260 _c2007
_aNew York
_bMcGraw-Hill
300 _aiv, : 218 : p. : cm. ; 22
365 _c
_b28
999 _c22085
_d22085