000 00330nam a2200133Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.812 RAO
100 _aRAO AJIT
245 _aLITTLE BOOK OF BIG CUSTOMER SATISFACTION
260 _c2012
_aNew Delhi
_bSage India
300 _a226 : p.
365 _cRS
_b40
999 _c22405
_d22405