| 000 | 00353nam a2200133Ia 4500 | ||
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| 008 | 240624s9999 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 | _a658.812 SHA | ||
| 100 | _aSHAPIRO AARON | ||
| 245 | _aUSERS NOT CUSTOMERS WHO REALLY DETERMINE | ||
| 260 |
_c2011 _aNew Delhi _bPortfolio\Penguin |
||
| 300 | _a243 : p. : cm. ; 23 | ||
| 365 |
_cRS _b28 |
||
| 999 |
_c22577 _d22577 |
||