| 000 | 00371nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 240624s9999 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 | _a658.812 GAL | ||
| 100 | _aGALE BRADLEY T | ||
| 245 | _aMANAGING CUSTOMER VALUE CREATING QUALITY | ||
| 260 |
_c1994 _aNew York _bFree Press/Simon & Schuster |
||
| 300 | _axxii, : 424 : p. : cm. ; 24 | ||
| 365 |
_cRS _b25 |
||
| 999 |
_c23182 _d23182 |
||