000 00332nam a2200133Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.8 PAY
100 _aPAYNE ADRIAN
245 _aESSENCE OF SERVICES MARKETING
260 _c2003
_aNew Delhi
_bPrentice-Hall
300 _ax, : 253 : p. : cm. ; 23
365 _cRS
999 _c232
_d232