000 00332nam a2200133Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.834 SIN
100 _aSINGH A N
245 _aCREATING CUSTOMER DRIVEN QUALITY
260 _c2000
_aNew Delhi
_bExcel Books
300 _aviii, : 227 : cm. ; 21
365 _cRS
999 _c2377
_d2377