000 00333nam a2200133Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.4038 SAI
100 _aSAIN SOUMIT
245 _aCUSTOMER KNOWLEDGE MANAGEMENT LEVERAGING
260 _c2014
_aNew Delhi
_bSpringer
300 _a207 : p.
365 _cERU
_b28
999 _c23968
_d23968