000			00382nam a2200133Ia 4500
008			240624s9999 xx 000 0 und d
041			_aeng
082			_a658 FIT
100			_aFITZSIMMONS JAMES A
245			_aSERVICE MANAGEMENT OPERATIONS STRATEGY INFORMATION TECHN
250			_a(7th ed.)
260			_c2014 _aNew Delhi _bTata McGraw-Hill
300			_axviii, : 541 : p. : cm. ; 27
999			_c24191 _d24191