000 00324nam a2200133Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.812 SKI
100 _aSKILLS SOFT
245 _aEFFECTIVE CALL CENTER TRAINING
260 _c2001
_aNew Delhi
_bExcel Books
300 _a220 : cm. ; 24
365 _cRS
999 _c2421
_d2421