| 000 | 00390nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 240624s9999 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 | _a658.8 ZEI | ||
| 100 | _aZEITHAML VALARIE A | ||
| 245 | _aSERVICES MARKETING INTEGRATED CUSTOMER F | ||
| 250 | _a(6th ed.) | ||
| 260 |
_c2013 _aNew Delhi _bTata McGraw-Hill |
||
| 300 | _axxxii, : 711 : p. : cm. ; 26 | ||
| 365 |
_cRS _b33 |
||
| 999 |
_c25763 _d25763 |
||