000 00330nam a2200133Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.84 RAI
100 _aRAI ALOK KUMAR
245 _aCUSTOMER LOYALTY
260 _c2015
_aNew Delhi
_bTata McGraw - Hill
300 _a297 : p. : cm. ; 24
365 _cRS
_b33
999 _c26197
_d26197