000 00336nam a2200133Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.812 SOU
100 _aSOUDAGAR REZA
245 _aCUSTOMER EXPERIENCE EDGE
260 _c2012
_aNew Delhi
_bTata McGraw-Hill
300 _a292 : p. : cm. ; 28
365 _cRS
_b33
999 _c26221
_d26221