000 00321nam a2200133Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.812 LUC
100 _aLUCAS ROBERT W
245 _aCUSTOMER SERVICE
250 _a(3rd ed.)
260 _c2012
_aNew Delhi
_bTata McGraw - Hill
365 _cRS
_b33
999 _c26374
_d26374