| 000 | 00344nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 240624s9999 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 | _a658.8342 THO | ||
| 100 | _aTHOMAS BILL | ||
| 245 | _aANTICIPATE KNOWING WHAT CUSTOMERS NEED B | ||
| 260 |
_c2013 _aNew Jersey _bWiley |
||
| 300 | _av, : 218 : p. : cm. ; 23 | ||
| 365 |
_c _b30 |
||
| 999 |
_c26630 _d26630 |
||