| 000 | 00352nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 240624s9999 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 | _a658.3124 BLU | ||
| 100 | _aBLUNT CAROLYN | ||
| 245 | _aDELIVERING EFFECTIVE SOCIAL CUSTOMER SER | ||
| 260 |
_c2013 _aUnited Kingdom _bWiley |
||
| 300 | _axii, : 238 : p. : cm. ; 23 | ||
| 365 |
_c _b30 |
||
| 999 |
_c26654 _d26654 |
||