| 000 | 00385nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 240624s9999 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 | _a658 ALL | ||
| 100 | _aALLEN GEMMY S | ||
| 245 | _aMANAGEMENT AN APPROACH TO CUSTOMER EXPEC | ||
| 250 | _a(10th ed.) | ||
| 260 |
_c2013 _aAustralia _bCengage Learning |
||
| 300 | _axxiii, : 717 : p. : cm. ; 25 | ||
| 365 |
_cGBP _b25 |
||
| 999 |
_c26717 _d26717 |
||