000 00353nam a2200133Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.8342 ZAL
100 _aZALTMAN GERALD
245 _aHOW CUSTOMERS THINK ESSENTIALS INSIGHTS
260 _c2003
_aNew Delhi
_bHarvard Business
300 _a323 : p. : cm. ; 28
365 _cRS
_b35
999 _c27789
_d27789