000 00348nam a2200133Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a657.45 BLU
100 _aBLUESTEIN ABRAM I
245 _aCUSTOMER SATISFACTION AUDIT
260 _aUK
_bCambridge Strategy Publications Ltd
300 _a102 : p. : cm. ; 29
365 _cRS
_b50
999 _c28471
_d28471