| 000 | 00357nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 240624s9999 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 | _a658.8343 FOR | ||
| 100 | _aFORNELL CLAES | ||
| 245 | _aSATISFIED CUSTOMER WINNERS AND LOSERS IN | ||
| 260 |
_c2007 _aNew Delhi _bPalgrave Macmillan |
||
| 300 | _aviii, 247 p.; 23 cm. | ||
| 365 |
_cRS _b31 |
||
| 999 |
_c30339 _d30339 |
||