| 000 | 00369nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 240624s9999 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 | _a658.812 COO | ||
| 100 | _aCOOK SARAH | ||
| 245 | _aCUSTOMER CARE EXCELLENCE HOW TO CREATE A | ||
| 250 | _a(4th ed.) | ||
| 260 |
_c2004 _aNew Delhi _bKogan Page |
||
| 300 | _avi, : 248 : p. : cm, ; 23 | ||
| 365 | _cRS | ||
| 999 |
_c3083 _d3083 |
||