000			00336nam a2200133Ia 4500
008			240624s9999 xx 000 0 und d
041			_aeng
082			_a658.5 ELE
100			_a3G LEARNING
245			_aSERVICE OPERATIONS MANAGEMENT
260			_c2014 _aUnited Kingdom _b3G Learning
300			_av, 243 p.; 23 cm.
365			_cRS _b38
999			_c31252 _d31252