000 00386nam a2200145Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.12 BUT
100 _aBUTTLE FRANCIS
245 _aCUSTOMER RELATIONSHIP MANAGEMENT CONCEPTS AND TECHNOLOGIES
250 _a(3rd ed.)
260 _c2018
_aNew Delhi
_bRoutledge
300 _axxv, 400 p.; 23 cm.
365 _cRS
999 _c31783
_d31783