000 00331nam a2200133Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.84 RUS
100 _aRUST RONALD T
245 _aE SERVICE NEW DIRECTIONS IN THEORY AND P
260 _c2003
_aNew Delhi
_bPrentice-Hall
300 _axii, : 336
365 _cRS
999 _c320
_d320