000 00337nam a2200133Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.452 KRA
100 _aKRATZ DENNIS M
245 _aEFFECTIVE LISTENING SKILLS
260 _c2005
_aNew Delhi
_bTata McGrawhill
300 _axv, : 94 : p. : cm. ; 24
365 _cRS
999 _c3210
_d3210