| 000 | 00340nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 240624s9999 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 | _a658.812 STA | ||
| 100 | _aSTAUSS BERND | ||
| 245 | _aEFFECTIVE COMPLAINT MANAGEMENT THE BUSIN | ||
| 260 |
_c2019 _aSwitzerland _bSpringer |
||
| 300 | _a495p. ;23cm. | ||
| 365 |
_cERU _b33 |
||
| 999 |
_c32612 _d32612 |
||