000 00335nam a2200133Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.812 GOO
100 _aGOODMAN JOHN
245 _aSTRATEGIC CUSTOMER SERVICE MANAGING THE
260 _c2019
_aUSA
_bHarper Collins
300 _a268p. ;23cm.
365 _c
_b33
999 _c32762
_d32762