000 00360nam a2200133Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.812 WEB
100 _aWEBB J NICHOLAS
245 _aWHAT CUSTOMERS CRAVE HOW TO CREATE RELEV
260 _c2017
_aNew York
_bAMERICAN MANAGEMENT ASSOCIATION
300 _a257p. ;23cm.
365 _c
_b33
999 _c32805
_d32805