000			00396nam a2200145Ia 4500
008			240624s9999 xx 000 0 und d
041			_aeng
082			_a658 FIT
100			_aFITZSIMMONS JAMES A
245			_aSERVICE MANAGEMENT OPERATIONS STRATEGY INFORMATION TECHN
250			_a(5th ed.)
260			_c2006 _aNew Delhi _bTata McGrawhill
300			_axiv, : 603 : p. : cm. ; 25
365			_cRS
999			_c3654 _d3654