000 00278nam a2200109Ia 4500
008 240625s9999 xx 000 0 und d
041 _aeng
082 _a658.8 LOV
100 _aLOVELOCK CHRISTOPHER
245 _aSERVICES MARKETING PEOPLE TECHNOLOGY AND STRATEGY
260 _c2004
999 _c38771
_d38771