000			00360nam a2200133Ia 4500
008			240624s9999 xx 000 0 und d
041			_aeng
082			_a658.8 ZEI
100			_aZEITHAML VALARIE A
245			_aSERVICES MARKETING INTEGRATING CUSTOMER
250			_a(3rd ed.)
260			_c2004 _aNew Delhi _bTata McGrawhill
300			_axx, : 668 : p. : cm. ; 25
999			_c3912 _d3912