| 000 | 00379nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 240624s9999 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 | _a658.812 HAR | ||
| 100 | _aHARVARD BUSINESS SCHOOL PRESS | ||
| 245 | _aHARVARD BUSINESS REVIEW ON CUSTOMER RELA | ||
| 260 |
_c2001 _aUSA _bHarvard Businesss School Press |
||
| 300 | _avii, : 192 : p. : cm. ; 20 | ||
| 365 |
_c _b30 |
||
| 999 |
_c4623 _d4623 |
||