000 00352nam a2200133Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.812 MUK
100 _aMUKERJEE KAUSHIK
245 _aCRM IMPLEMENTATION A STRATEGIC APPROACH
260 _c2006
_aHyderabad
_bICFAI press
300 _ax, : 251 : p. : cm. ; 23
365 _cRS
_b50
999 _c6434
_d6434