000			00349nam a2200133Ia 4500
008			240624s9999 xx 000 0 und d
041			_aeng
082			_a658.3125 RAM
100			_aRAMANI V V
245			_aPERFORMANCE MANAGEMENT IN CALL CENTRES A
260			_c2005 _aHyderabad _bICFAI press
300			_avi, : 199 : p. : cm. ; 23
365			_cRS _b50
999			_c6649 _d6649