000 00372nam a2200133Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.812 MUK
100 _aMUKERJEE KAUSHIK
245 _aCUSTOMER RELATIONSHIP MANAGEMENT A STRATEGIC A
260 _c2007
_aNew Delhi
_bPrentice-Hall of India
300 _axxi, : 170 : p. : cm. ; 23
365 _cRS
_b36
999 _c7529
_d7529