000			00349nam a2200133Ia 4500
008			240624s9999 xx 000 0 und d
041			_aeng
082			_a658.812 FOS
100			_aFOSTER TIMOTHY R V
245			_aHOW TO BE BETTER AT CUSTOMER CARE
260			_c2007 _aNew Delhi _bKogan Page
300			_avii, : 168 : p. : cm. ; 21
365			_cRS _b32
999			_c7636 _d7636