| 000 | 00348nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 240624s9999 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 | _a658.812 LAK | ||
| 100 | _aLAKE NEVILLE | ||
| 245 | _aMAKING CUSTOMER SERVICE HAPPEN A SIMPLE | ||
| 260 |
_c2006 _aNew Delhi _bViva Books |
||
| 300 | _axi, : 112 : p. : cm. ; 22 | ||
| 365 |
_cRS _b32 |
||
| 999 |
_c7657 _d7657 |
||