000 00354nam a2200133Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.51 SMI
100 _aSMITH RALPH
245 _aBUSINESS PROCESS MANAGEMENT AND THE BALA
260 _c2007
_aNew Jersey
_bJohn Wiley and Sons
300 _ax, : 227 : p. : cm. ; 23
365 _c
_b28
999 _c7830
_d7830