| 000 | 00373nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 240624s9999 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 | _a658.4092 DAV | ||
| 100 | _aDAWSON ROSS | ||
| 245 | _aDEVELOPING KNOWLEDGE BASED CLIENT RELATI | ||
| 250 | _a(2nd ed.) | ||
| 260 |
_c2005 _aNew Delhi _bElsevier |
||
| 300 | _axx, : 392 : p. : cm. ; 22 | ||
| 365 |
_cRS _b28 |
||
| 999 |
_c7834 _d7834 |
||