| 000 | 00358nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 240624s9999 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 | _a658.85 AND | ||
| 100 | _aANDERSON DAVE | ||
| 245 | _aHOW TO DEAL WITH DIFFICULT CUSTOMERS 10 | ||
| 260 |
_c2007 _aNew Jersey _bJohn Wiley and Sons |
||
| 300 | _axxvi, : 159 : p. : cm. ; 22 | ||
| 365 |
_c _b28 |
||
| 999 |
_c7838 _d7838 |
||