000 00333nam a2200121Ia 4500
008 240624s9999 xx 000 0 und d
041 _aeng
082 _a658.812 DYC
100 _aDYCHE JILL
245 _aCRM HANDBOOK A BUSINESS GUIDE TO CUSTOME
260 _c2004
_aNew Delhi
_bPearson Education
300 _axxiv, : 307 : p. : cm. ; 25
999 _c8768
_d8768